CSPI's Annual Conference is a place for Convention Centers, DMOs and Hotel Convention Sales Professionals (members and non-members) to learn and collaborate. Attendees join at the conference to enhance their relationships with their partners, network with peers, maintain best practices, and learn about industry trends.If you are directly responsible for booking convention business - CSPI's Annual Conference is the place for you to connect and be part of the conversation!
NEW format FOR 2019! Preliminary Schedule:
Monday, Feb 11, 2019
1:00pm -5:00pm: Board of Directors Meeting
5:15pm - 6:45pm - Board Dinner
7:00pm - 8:00pm: President's Reception
Tuesday, Feb 12, 2019
8:00am - 9:00am: Registration & Breakfast
9:00am - 10:30am: Opening General Session featuring Andy Masters *
Andy's flagship keynote program is based on his award-winning book "Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships". He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace personalization and customization in this age of technology and standardization. Today's customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE. He also shares examples from within the travel, tourism, and hospitality industry on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy's creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program!
10:30am - 11:30am: Roundtable Discussions *
Representatives from the National Alliance to End Homelessness (NAEH) sit on a panel to discuss homlessness in America today and the challenges the Convention Industry face - such as the impact on cities with the hightest percentages of displaced people, convention centers that are public spaces and "open to all," adjacent streets and loading dock areas that become "camps." Our panelists will share important statistics, national trends and creative solutions on how Centers and Bureaus can become part of the team to solve this growing epidemic. There will be time for Q&A for attendees to ask market-specific questions. If it's an issue at your venue or city, it's likely an issue elsewhere too.
11:30am – 1:00pm: Annual Business Meeting & Awards Luncheon
1:00pm – 1:15pm: Phone & Stretch Break
1:15pm – 2:15pm: Educational Session - When Homelessness and Conventions Intersect *
Representatives from the National Alliance to End Homelessness (NAEH) sit on a panel to discuss homlessness in America today and the challenges the Convention Industry face - such as the impact on cities with the highest percentages of displaced people, convention centers that are public spaces and "open to all," adjacent streets and loading dock areas that become "camps." Our panelists will share important statistics, national trends and creative solutions on how Centers and Bureaus can become part of the team to solve this growing epidemic. There will be time for Q&A for attendees to ask market-specific questions. If it's an issue at your venue or city, it's likely an issue elsewhere too.
2:15pm - 3:15pm: Educational Session - Corporate and Personal Branding for Sales Professionals: Finding Balance for Mutual Success presented by Frances Reimers *
Convention sales professionals have two main brand objectives. The first is to uphold and expand the corporate brand that they represent. The second, is to create and grown their own personal brand. Today with everything going digital - and everyone's personal profile steadily growing online - it's more vital than ever that sales professionals have a working knowledge of the concept of personal branding so they can stay competitive. It's also imperative that sales professionals understand how to balance their personal brand with that of their employer. This 60-minute, hands-on session will provide attendees with real and practical tips to help them grow their corporate and personal brands to engage key stakeholders.
3:15pm - 3:45pm: Sponsor Meet n Greet Networking Break
3:45pm - 4:45pm: Educational Session - The New IAVM / DI Economic Impact Calculator - How to Utilize this Tool for Your Center & Bureau *
By now you've heard of and perhaps used the new IAVM/DI Economic Calculator. We will be joined by the experts to extract the best data to maximize your presentations to your various stake-holders. Clients, Boards, Owners, City Councils, Management and beyond. Your work has a direct impact on not only your individual centers and bureaus, but well beyond and the calculator will help you articulate that bottom line.
4:45pm - 6:15pm: Town Hall LIVE! *
A CSPI Board Member will, once again, lead us in this interactive session, we're taking our transparency to a whole new level with our signature Town Hall-style forum - and we want you to Ask Us Anything! This one-hour Q&A session is a chance for our community to get answers to those burning questions. Whether you want more info on technology trends, trending consumer shows, sales best practices, marketing strategies or anything else - we invite you to join us for our most interactive session yet. We will start with some hot questions from prior sessions and you can submit your questions throughout the day and we'll discuss as many of them as possible during the live session. Often questions from Town Hall LIVE! lead to Town Hall Call session topics during the year for a deeper dive.
6:15pm - 7:15pm - CSPI Connect Event @ CSPI (reception)
* The conference is pending approval for six EIC CMP Preferred Provider credit hours.
Questions or Comments? Contact Pam Fitzgerald at firstname.lastname@example.org or 570-871-0818.
The only association dedicated to the mutual & cooperative success of
Convention Centers, DMO's & their citywide sales counterparts.
9:00am - 10:30am
Andy Masters, MA, CSP is an award-winning author and international speaker who has written 5 books, earned 4 degrees, and has presented hundreds of Leadership, Sales/Service, and personal development programs. He has been featured on several major media outlets, including LifeTime Television, Corporate & Incentive Travel magazine, and Investor's Business Daily.
1:15pm - 2:15pm
Industry experts gather to discuss the topic of homelessness.
3:30pm - 4:30pm
Our Partners from IAVM and DI join CSPI to review and discuss Economic Impact
New - Closing Reception/ CSPI Connect
Replaces opening reception and is open to industry partners arriving for Destination Showcase
10:30am - 11:30am
The Roundtables are open discussion driven 15 minute mini-sessions. Attendees will rotate every 15 minutes to tables presenting topics of their choice. Sessions will be determined approximately two weeks prior to the confernence in order to capture the most current issues within the meetings industry. Content will include trends in technology, marketing, planning among other hot topics. There will be a total of approximately 8 roundtables to allow for small group discussion and sharing of best practices.
Corporate & Personal Branding by Frances Reimer of Firestarter
2:15pm - 3:15pm
Convention Sales Professionals have two main objectives. the first, is to uphold an expand the corporate brand they represent. the second, is to create and grow their own personal brand. This 60 minute session will provide attendees with real and practical tips to help them grow both their corporate and personal brands to engage key stakeholders.
Extended town hall live!
4:30pm - 6:00pm
CSPI's signature Town Hall LIVE Q&A session is a chance for our community to get answers to burning questions. We invite you to join us for our most interactive session yet. We will start with some hot questions from prior sessions and you can submit additional questions throughout the day. Candid and lively...ask us anything!
Curious what our annual event is all about? Check out the photos from our past Annual Convention and see what you've missed. We hope to see you next year!
CSPI Offers unsurpassed peer to peer networking and has hosted over 70 face to face networking receptions building bridges between DMO's and Convention Centers.
2018 Marked the 27th annual conference of CSPI (formerly ACME) bringing leading edge education and sharing of best practices between DMO's, Convention Centers and their Citywide partners.
CSPI has hosted over 2000 convention sales professionals during our annual conferences over the course of 27 years